UX and Service Design · Product and Strategy
I also help teams make a plan and people get better.
No pitch. No agenda. Just a conversation to see if it makes sense.
Spencer is a talented and unique individual. He's a designer with broad skills beyond design. He's a product guy who gets people. He's a technologist who understands design. His experience working at the intersection of these disciplines gives him a rare empathy and insight. His skill in agile and lean methods makes him a practical, grounded problem solver. And his experience brings the wisdom you need.
Josh Seiden
Author of Lean UX
25+ years experience working with
start-ups, scale-ups,
unicorns, banks,
charities and the public sector.
Most of my engagements begin as something small — a review, a day, a handful of sessions. Someone notices something isn't working and wants a hand figuring out why. Three versions come up often.
The one-flow review
Checkout, sign-up, onboarding, a quote request. I take the one you're worried about and go through it properly, end to end. You get back a prioritised list of what I'd change and why, worst first. All based on feedback, data and experience.
I did this at GlycanAge with their checkout, and at Purple with SplashPages.
Spencer helped us to simplify and improve our sales and checkout process – dramatically reducing funnel loss, increasing sales and reducing related support queries to zero.
Nikolina Lauc
Founder and CEO
A day, or half a day
A day with the people who do the work in the room, figuring out which problems to solve, why and in what order:
There's a shorter version too — half a day highlighting what you know and what you're guessing, ending with a list of assumptions and what's worth testing first.
If you're in the middle of an AI rollout, there's a specific version of this day for just that.
In one 90 minute intro session for our clients he turned a room of sceptics into advocates.
Ben Pask
Founder and MD
A block of coaching
A fixed block of sessions with a product or design person who is ready for more than their job title currently allows. It's the one that keeps paying for itself after I've gone.
At GlycanAge, their first designer grew into Head of Design and then took the CPO role over from me. Elsewhere, someone who was UX-curious built a service blueprint and became a service-design-focused product manager. At Purple, a junior product manager, alongside the interim work.
Hola 👋 Just dropping a message to say that I really appreciate having you around and learning a lot about how to professionally interact with the team. I didn’t think it was possible to be kind, polite and honest at the same time 😅 So thank you!
Marko Tarnaj
CPO
Interim and fractional
We've got a deadline. What do we actually need to build?
Define, scope and deliver a first version (and a plan for what comes next).
Filling a leadership gap when it opens, usually at short notice.
At Purple, I covered an interim Senior Product Manager role for 13 months, with the senior PM and the CPO both away at the same time — the roadmap kept moving throughout. At GlycanAge, around four years of work ended with me as interim CPO.
Spencer joined us as an interim Product Owner during a critical period... Stepping into a mid-flight roadmap is never easy, but he hit the ground running... ensured that development momentum didn't drop for a second.
Iain Jewitt
CTO
No pitch. No agenda. Just a conversation to see if it makes sense.
