UX and Service Design · Product and Strategy
Hello, I'm Spencer.
I create products and services people want to buy and use. I also help teams make a plan and people get better.
No pitch. No agenda. Just a conversation to see if it makes sense.
Why work with me?
I hate blowing my own trumpet, but I'm good at what I do.
25+ years experience working with start-ups, scale-ups, unicorns, banks, charities and the public sector.
Don't take my word for it though
Spencer is a talented and unique individual. He's a designer with broad skills beyond design. He's a product guy who gets people. He's a technologist who understands design. His experience working at the intersection of these disciplines gives him a rare empathy and insight. His skill in agile and lean methods makes him a practical, grounded problem solver. And his experience brings the wisdom you need.
Josh Seiden
Author of Lean UX
Spencer's experience across product, engineering, customer, commercial and design was the perfect combination for a scale up like ours. His versatility and blend of questioning, coaching, advising and proactivity quickly won the trust of the CEO and senior team and added value from the start across a range of disciplines. After 6 month's of work we think of Spencer as one of our own.
Hannah Thompson
Chief Operating Officer
Spencer supercharged the career development and the quality of work being done by members of my team. Coaching someone who was UX-curious, he helped turn them into a burgeoning Service Designer, in the process transforming how the entire team works together.
Randy Silver
Product Consultant
Hola 👋 Just dropping a message to say that I really appreciate having you around and learning a lot about how to professionally interact with the team. I didn’t think it was possible to be kind, polite and honest at the same time 😅 So thank you!
Marko Tarnaj
CPO
Spencer is by a significant margin the best person I’ve worked with at creating products and tools that people engage with (in the right way).
Sam Whiting
Director of Product
In past projects, we totally underused him and were still delighted by the results he produced.
Damon Davidson
Software Engineer
Spencer is patient, thoughtful and knows when to challenge people on their assumptions. This helps them to think about all aspects of user experience. I've learnt a lot from his experience and broad approach to topics. For us at Rare: its a no brainer, we've found our guy.
Ben Pask
Founder and MD
Our coaching sessions proved to be such a success that Spencer was subsequently asked to work with our team to help us build out documentation and a service map. Spencer’s warm, intuitive approach to people is proving invaluable in building buy-in from internal stakeholders and unlocking valuable insights.
Rebekah Parekh
Product Specialist
Spencer is a talented and unique individual. He's a designer with broad skills beyond design. He's a product guy who gets people. He's a technologist who understands design. His experience working at the intersection of these disciplines gives him a rare empathy and insight. His skill in agile and lean methods makes him a practical, grounded problem solver. And his experience brings the wisdom you need.
Josh Seiden
Author of Lean UX
Spencer's experience across product, engineering, customer, commercial and design was the perfect combination for a scale up like ours. His versatility and blend of questioning, coaching, advising and proactivity quickly won the trust of the CEO and senior team and added value from the start across a range of disciplines. After 6 month's of work we think of Spencer as one of our own.
Hannah Thompson
Chief Operating Officer
Spencer supercharged the career development and the quality of work being done by members of my team. Coaching someone who was UX-curious, he helped turn them into a burgeoning Service Designer, in the process transforming how the entire team works together.
Randy Silver
Product Consultant
Hola 👋 Just dropping a message to say that I really appreciate having you around and learning a lot about how to professionally interact with the team. I didn’t think it was possible to be kind, polite and honest at the same time 😅 So thank you!
Marko Tarnaj
CPO
Spencer is by a significant margin the best person I’ve worked with at creating products and tools that people engage with (in the right way).
Sam Whiting
Director of Product
In past projects, we totally underused him and were still delighted by the results he produced.
Damon Davidson
Software Engineer
Spencer is patient, thoughtful and knows when to challenge people on their assumptions. This helps them to think about all aspects of user experience. I've learnt a lot from his experience and broad approach to topics. For us at Rare: its a no brainer, we've found our guy.
Ben Pask
Founder and MD
Our coaching sessions proved to be such a success that Spencer was subsequently asked to work with our team to help us build out documentation and a service map. Spencer’s warm, intuitive approach to people is proving invaluable in building buy-in from internal stakeholders and unlocking valuable insights.
Rebekah Parekh
Product Specialist
Spencer is a talented and unique individual. He's a designer with broad skills beyond design. He's a product guy who gets people. He's a technologist who understands design. His experience working at the intersection of these disciplines gives him a rare empathy and insight. His skill in agile and lean methods makes him a practical, grounded problem solver. And his experience brings the wisdom you need.
Josh Seiden
Author of Lean UX
Spencer's experience across product, engineering, customer, commercial and design was the perfect combination for a scale up like ours. His versatility and blend of questioning, coaching, advising and proactivity quickly won the trust of the CEO and senior team and added value from the start across a range of disciplines. After 6 month's of work we think of Spencer as one of our own.
Hannah Thompson
Chief Operating Officer
Spencer supercharged the career development and the quality of work being done by members of my team. Coaching someone who was UX-curious, he helped turn them into a burgeoning Service Designer, in the process transforming how the entire team works together.
Randy Silver
Product Consultant
Hola 👋 Just dropping a message to say that I really appreciate having you around and learning a lot about how to professionally interact with the team. I didn’t think it was possible to be kind, polite and honest at the same time 😅 So thank you!
Marko Tarnaj
CPO
Spencer is by a significant margin the best person I’ve worked with at creating products and tools that people engage with (in the right way).
Sam Whiting
Director of Product
In past projects, we totally underused him and were still delighted by the results he produced.
Damon Davidson
Software Engineer
Spencer is patient, thoughtful and knows when to challenge people on their assumptions. This helps them to think about all aspects of user experience. I've learnt a lot from his experience and broad approach to topics. For us at Rare: its a no brainer, we've found our guy.
Ben Pask
Founder and MD
Our coaching sessions proved to be such a success that Spencer was subsequently asked to work with our team to help us build out documentation and a service map. Spencer’s warm, intuitive approach to people is proving invaluable in building buy-in from internal stakeholders and unlocking valuable insights.
Rebekah Parekh
Product Specialist
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